How do I see the response time on a request?

1. Requests shows the time left under How urgent: to reply first, then to attend. The ring on the state chip empties as it runs, turns amber in the last quarter and red once late.
2. Open the request to see the priority with the clause it comes from, and both times with when each falls due.
3. Replied by phone or from your own mail? Press Log a reply. A quote emailed or a visit booked from the request stops the time to reply by itself.
4. If the customer asks you to come later, press They asked for later, pick the time and say why. The time to attend counts from there.
5. Reports, On time, shows each customer by month: replies and attendances on time, and those late.