The builder cut my claim?

1. Open the claim and go to What came back. Choose Drop what they sent.
2. Drop their payment schedule on the page, or paste their email into the box. YourCA reads their figures from it. Most arrive as an email, so you usually paste.
3. Nothing is recorded yet. YourCA shows every figure it read, each beside the row of their document it came from. Check each one against the page in front of you.
4. Correct anything that is wrong. If YourCA could not tell which of your lines a row of theirs answers, say which.
5. Before you press, read the two counts it gives. First: how many rows of theirs answer no line of your claim. A back charge added at the foot of their letter shows up there. Second: how many of your lines their document never named. Those read as not addressed.
6. Not addressed is not the same as scheduled at nothing. If they say nothing about a line, their document is incomplete. If they take the position that nothing is payable, they must stand behind it.
7. If their document gives a total and no breakdown, YourCA says so plainly and compares the totals. It does not guess which lines the difference came from, because a guess would invent evidence.
8. Press Record it against this claim. YourCA then files it, and the reconciliation appears. Their document stays beside it, so anyone can check any figure back to the page it came from.
9. A scan or a photograph of their letter holds a picture of the page, not the text. So YourCA has nothing to read. It says so plainly and does not show a total it did not read. It leaves their reasons blank, not filled with the letterhead. It waits for you to enter their figure.
10. You can still record the schedule, because you can read the page when YourCA cannot. Type their figure and their reasons, and it goes on the claim the same way.
11. If you prefer, type it in by hand: Type it in instead is beside the drop. The same rule applies to a blank box. Leave a line blank where their schedule says nothing about it. Enter nought only where they said nothing is payable.
12. If a row of theirs answers no line of your claim, YourCA keeps it with THEIR name for it, in their words. It does not turn it into a bare figure. A back charge for site clean is the usual one, and the name is the half you must answer.
13. On retention, YourCA tells you what it can and does not guess the rest. It says plainly that their schedule did not break retention out. It does not read their silence as nothing withheld.
14. Entry of their line by line retention figures is not built yet, so for now YourCA says only that.
15. You decide what happens to anything short paid: claim it again, write it off, or leave it undecided. Undecided is the default, and keeps the amount in dispute. Silence is not agreement.
16. Claim it again is not offered on a line that answers no contract line and no variation. The row tells you why. There is nothing for your next claim to put the amount against, so no claim would ever ask for it. Write it off or keep deciding. If the work is still owed, raise a variation for it.
17. Claim it again is not offered on a credit either. An agreed omission has nothing for a later claim to ask for again.
18. If the builder deducted more than the credit you agreed, the difference is genuinely owed to you. To press it, raise a new variation for the difference. Do not claim the omission again.
19. Under those answers, YourCA adds them up: what you claim again, what you wrote off, and what you still decide about. All three are for this schedule.
20. A shortfall you set to claim again goes onto your next claim on its own. The line says how much of it is last month's.
21. A schedule with a total and no breakdown carries nothing forward. On such a schedule every line reads as not addressed, so the shortfall on any line would be the whole line.
22. If you disagree, Where this claim stands, at the top of the section, gives the shortfall another next step. It names the adjudication window, its last day, and the section of your state Act the window comes from.
23. That window runs from the day their schedule reached you, not from the due date. So it is shorter than it looks. If you claim the shortfall again next month, that does not keep the window open.
24. Under the reconciliation, on any schedule that came back short, is the comparison pack. It puts four things in one place: what you claimed against what they scheduled, line by line; every reason they wrote, in their words; whether their document says what the Act requires a payment schedule to say; and the last day to apply for adjudication.
25. Press Read and export the pack to open it. You can copy it as text or print it.
26. The findings quote the Act; they do not describe it. Each one names the section, and the consolidation the words came from.
27. YourCA checks whether their schedule SAYS what it must say. It does not tell you whether a reason they gave is a good reason. That is for an adjudicator, and the pack says so on its face.
28. If YourCA has not read a state's own Act text, it makes no finding there and says why. It does not check your builder's document against a paraphrase.
29. YourCA reads New South Wales, Queensland and Victoria from their own Acts. A job in one of those gets the findings, with the section and the words beside them. Anywhere else, you get the line by line comparison, their reasons and the clock, and no findings against the Act.
30. Download, under the totals on the reconciliation, gives their schedule beside your claim as a PDF, a Word file or a spreadsheet.
31. It shows the two totals, their reasons in their own words, every line with what they scheduled and the difference, and any row of theirs that answers none of your lines. What you decided about each cut stays off it.